CONTACT/ABOUT US
Ohio Clothing is a Columbus-based business that was started in 2015. Almost every single week, Friday @ 8am, we release a new collection that's only available for that 1 specific weekend. These collections are entirely made-to-order and made in our Columbus warehouse (we do both screen-printing and embroidery). For the most active/up-to-date information on releases you can subscribe to our e-mail newsletter at the bottom of this page or check out our Instagram @ohioclothing_
SHIPPING TIMES
Our general stock items usually ship within 1-3 business days but new releases (almost every Friday) are made-to-order & need more time to ship depending on volume & what state we have to source the blank shirts from for the collection (along with other small variables that can make production challenging at times). These items are all hand-made in our warehouse in Columbus and are either screen-printed or embroidered by our (currently) small team of friends & family. Our goal is for new releases to all ship within 1 week / before the next new collection but some higher demand collections will not be able to ship that quickly and may take around 7-10 business days (namely our t-shirt sale & sweatshirt sale every January). Guaranteed delivery dates will always be honored and if the date isn't met you will be refunded and/or sent a label for a free return - please understand though that orders are never partially shipped & if you order something else that isn't guaranteed by a specific date then the order will be held until it can ship complete.
EXCHANGES/RETURNS
ALL SALES ARE FINAL. ALMOST EVERY ORDER IS MADE-TO-ORDER SO WE ARE ONLY MAKING EXACTLY WHAT YOU ORDER - SPECIFICALLY FOR YOU. CLEAR & EASY SIZING INFORMATION IS ALWAYS POSTED WITH EACH PRODUCT. We cannot stock extra sizes for every product that we release because a lot of weekends there's 20+ new styles available for that weekend and trying to stock extra of every size in every style every week would bankrupt us. Furthermore, our goal is to continuously release new products that are never to be released again so if we were to accept a return we would not really be able to sell it again as we also move towards never placing items on sale/not offering mystery packs past 2022.
FAQ
Where is everything shipped from?: All orders are shipped from our warehouse in Columbus, Ohio. If you live around Columbus it should only take 1 day to receive your order after the Post Office receives it. Most places in Ohio only take 1-2 days to deliver once the Post Office receives the order especially if you have a larger order (most hoodie orders/anything with 3-4+ shirts) since those are 1lb+ and ship Priority Mail instead of First Class Mail which is anything under 1lb.
Do you offer local pick-up?: Only in certain circumstances. Our focus is strictly growing online but for more time-sensitive products we will at times offer local pick-up.
Can I cancel an order I placed?: Because almost every order is made-to-order and only made specifically for you, all sales are final.
How do your shirts fit?: Almost everything is men's sizing (unisex styles). The t-shirts are always the same super soft 50/25/25 blend and fit true-to-size. The sweatshirts will sometimes run true-to-size but sometimes they'll run small & be recommended to size up. This specific sizing information is *always* noted in the item description for every single item.
I see an item on your social media page that I want but it's no longer on the website. Is it still available?: No - most new collections are entirely made-to-order and are gone after the weekend they're released. In some cases 1 or 2 styles may have stock for extended time but if that's the case for an item it will be on the website still. With limited capital & space we can only keep so much inventory at a time.
How do I contact you for assistance with an order?: If you need help with an order please contact us through e-mail. We do not have a dedicated phone line to contact and direct messages through social media are not always all able to be read.