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*RETURN/CANCELLATION POLICY: DUE TO MOST PRODUCTS BEING MADE-TO-ORDER, RETURNS FOR REFUNDS ARE STRICTLY NOT ALLOWED. ANY ORDER CANCELLATION MUST BE DONE WITHIN 24 HOURS OF PLACING THE ORDER. AFTER THIS TIME, PRODUCTION FOR YOUR ORDER HAS BEEN STARTED AND PAID FOR BY US ALREADY. ORDERS CAN ONLY BE CANCELLED IF A GUARANTEED DELIVERY DATE IS MISSED. SIZE EXCHANGES ARE PERMITTED.
***BECAUSE THE PRODUCTS ARE ALL PRICED BELOW MSRP, ORDERS ARE NEVER PARTIAL-SHIPPED. IF YOU ORDER MULTIPLE PRODUCTS WITH DIFFERENT GUARANTEED DELIVERY DATES YOUR ORDER WILL NOT BE GUARANTEED UNTIL THE DATE LISTED ON THE PRODUCT WITH LONGEST TURN-AROUND.***
MOST COMMON: If you order an item from a new collection (which come almost every Friday morning, and will be at the top of the website) you are ordering something that is made-to-order. It may or may not have a guaranteed delivery date. The item will have to go through production still & turn-around time will vary by shirt. This process has many variables that make timing very unpredictable & will take anywhere from 1-4 weeks. In extreme circumstances (~3 times/year) an additional 2 weeks may be needed. This happens when every single local printing company is fully booked out 3-4 weeks. Without this made-to-order process, new collections would not be able to release near as frequently as they are and would cause severe stock limitations on any new product which has caused a lot of frustration in the past when almost nothing was made-to-order.
If you order an item that is already in stock it will typically ship within 1-2 business days. In-stock items are items that are always kept on the website and more specifically *NOT* from a new collection which releases almost every Friday morning. There could be delays in waiting for new inventory for these items but that is a rarity.
If you order something with a guaranteed delivery date it will be honored. These collections are pre-scheduled with hard deadlines given to the printing companies for production. If you are worried about something not arriving by the guaranteed delivery date, please wait to e-mail in until after the date because often times a shipment that seems late will either ship with upgraded shipping last second or often times the Post Office tracking will show an order as arriving later than it actually will.
Many different printing companies in Ohio are used in total and the quickest turn-around time is always looked for. If a printing company is booked for too long they are not used unless it's a 100% must. It is understood that everyone wants their order next-day, but in order to consistently provide unique collections without stock restrictions the new collections are always made-to-order which creates a delay in shipping while the ordered shirts are sent into production.
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